Designed and automated dashboards and reports using Power BI, Excel (Power Query, PivotTables, VLOOKUP), SQL, and Python (Pandas, Matplotlib) to support data-driven decision-making and reduce manual efforts.
Managed Active Directory for Google’s client, handling user provisioning, OU structure, GPOs, and RBAC across hybrid cloud environments.
Troubleshooted network issues related to DNS, VPN, TCP/IP, and firewalls using tools like Ping, Traceroute, and nslookup to ensure minimal downtime.
Provided cloud infrastructure support on AWS (EC2, S3, IAM, CloudWatch) and GCP, resolving access issues and improving system performance.
Handled incident management using Jira and ServiceNow, ensuring SLA compliance, triaging tickets, and coordinating with DevOps teams for root cause analysis.
